Find answers to common topics people ask us about.

FAQ

Most frequent questions and answers

GoKEY Fold Keyboard is fully compatible with iOS devices and touchpad works great on iPhone and iPad. You just need to enable it in settings:
1.Open Settings on your iPhone or iPad.
2.Tap Accessibility.
3.Tap Touch under Physical and Motor.
4.Tap AssistiveTouch
5.Tap the switch next to AssistiveTouch so it’s in the green ‘on’ position.

Now touchpad is enabled on your iPhone/iPad

It’s really easy, and takes no more than 20 seconds.

Please, follow this steps:
1. Turn ON foldable keyboard.

2. Press CONNECT button on foldable keyboard.

3. Go to bluetooth settings on your phone/tablet. Turn ON bluetooth and search for devices. Keyboard 3.0 will show up on list, tap to connect and password will be shown.

4. Enter that password with foldable keyboard, and press ENTER. That’s all.

These steps are only needed when you connect your keyboard for the first time. Next time all you have to do is to turn ON keyboard and turn ON bluetooth on your phone or tablet, and keyboard will connect automatically with your device.

After your order is shipped we sent you shipping confirmation mail with tracking number and tracking instructions. Please check.

If you still have problem tracking your order please contact us and we will be happy to help.

After ordering we will send out 2 emails. An order confirmation mail will be sent immediately and a shipping confirmation mail with tracking number will be sent after 1 – 3 days. Contact us if you are in any doubt. Also, please check your SPAM folder to see if your confirmation email was there.

It depends on shipping method you choose. Free shipping for orders in the United States, United Kingdom, Canada and Australia takes 7-20 days, premium shipping takes  2-10 days. Shipping for other countries takes 10-30 days.

Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.

Once payment has been made, all orders leave our fulfillment center within 2-3 days. They will be sent to the shipping company and from there it will be completely handled by them.

We ships our keyboard to more than 200 countries and you can enjoy free shipping and premium (paid) shipping. It’s up to you to choose.

 

We accept Visa, MasterCard and American Express. We also accept payment via PayPal.

Our webstore adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Can’t find your answer here? Contact us and we will be glad to assist you.